How to order
From the first message to delivery
There is no checkout cart: you make an enquiry, we develop a proposal with you, and we deliver on an agreed date, wherever you need us to.
01
You write or call us
Through the contact form, the Composer, or by phone: tell us who the gift is for, how many boxes you need and when they must arrive.
02
We get back to you within a day
A member of our sales team receives the request and replies within one working day with initial guidance and a draft proposal.
03
We build the proposal together
Together we choose the selection, the substitutions, the packaging and the personalisations. The Composer and the bespoke service exist for exactly this.
04
You confirm
When the proposal feels right, you confirm it. From that moment the composition is locked and production begins.
05
We prepare and pack
The boxes are assembled by hand, individually packed and protected for transit. Every parcel is labelled to its recipient.
06
We ship wherever you want
Delivery to a single corporate address or directly to individual recipients, in Italy, the European Union and the rest of the world.
Shipping
Italy, the European Union and the rest of the world. Delivery to a single corporate address or directly to individual recipients. For international destinations we check timings and costs in advance.
Packaging
Bottles and jars are protected with shock-absorbing materials and outer cardboard packaging; deliveries are consolidated on Euro pallets.
Checking on delivery
Integrity of the packaging, number of parcels, correspondence with the delivery note, visible anomalies. Any issues must be reported within 48 hours of receipt.
A note
The composition of each box is subject to product availability at the time of order confirmation. Should a product no longer be available, we replace it with one of equal value, preserving the balance of the selection.
Related questions
All questions →Do you deliver to several different recipients?
Yes, it is our everyday work in December. We ship to each recipient individually, with your card inside and no pricing document in the parcel. We send you a tracking summary and we follow up on any failed deliveries ourselves, so you do not have to chase the courier.
How do I send you the list of recipients?
With a simple spreadsheet: name, company, full address, city, province, postcode, phone number and any delivery note. The phone number is for the courier, not for us. We check it before shipping and flag incomplete or duplicate addresses: they can be fixed within half a day.
Do you ship abroad?
Yes, within the European Union with two or three extra working days, and to the rest of the world on a case-by-case basis. Outside the EU, customs documents are needed and restrictions on alcohol and animal-origin products must be checked: we take care of it and tell you in advance what can be shipped.
What should I check on delivery?
Check the parcels before signing: correct number, intact cardboard, no trace of liquid. If something is not right, sign with a written reservation on the courier's delivery note, stating the defect. It is the only condition that allows a claim to be opened: signing without comment closes the matter.
