Frequently asked questions

Between September and mid-October. In those weeks the producers still have every product available: 24-month mountain Parmigiano, Guerzoni vinegar, Bonifanti panettoni. From mid-November we still work, but on remaining availability, and logo personalisations need more lead time than what is left.

Ten boxes for catalogue selections. Bespoke compositions, with products chosen one by one, start at twenty-five; packaging designed from scratch makes sense from a hundred. Below ten pieces we still send you a proposal: only the logistics change, not the care.

Yes, every selection is a starting point. We can swap a product, remove the alcohol, raise or lower the tone while keeping the balance of the content. In the Composer you can try substitutions straight away and send us the result: it arrives already written out, with your notes.

One working day. We get back to you with a written proposal: composition, products, indicative weight and presentation. If the project is bespoke, with boxes developed for you, the first draft arrives within three days because we also involve the workshop and the producers.

Yes, from fifty boxes we prepare a sample with the final presentation: box, ribbon, seal and card. You approve it before production and packing begin. Below that volume we send you the empty packaging or detailed photos of the finishes.

We replace it with an equivalent product and let you know before packing. Equivalent means the same role in the selection and the same level: a Guerzoni vinegar in place of another condiment, not a drop in quality. If you would rather wait for availability, we can move the delivery.

Yes, and they are not stripped-down selections. In place of the bottle come products of equal weight and value: Alpe Pragas preserves, Vanini chocolate, Di Martino pasta from Gragnano, honeys and preserves. Tell us in the Composer with the Alcohol-free tag and the composition is rebalanced while keeping the same tone.

We put together gluten-free and lactose-free versions with certified products. Every product carries a full label with allergens and origin, so recipients can read it without having to ask. Let us know how many boxes you need in a dedicated version: we prepare them separately and mark them for internal distribution.

Some selections contain short-life cheeses and cured meats: they must be kept in the fridge and eaten within the days shown on the label. In that case we agree the delivery date with you. There are also versions with only long-life products, if the gifts will sit in the office for a few weeks.

Yes, it is a common request. We include a product of yours or find the producer from your region, check labels, shelf life and how it holds up in transit, then work it into the composition. If you supply it yourselves, we just need to receive it in time for packing: we confirm this to you in writing.

Yes, in four ways: printed on the ribbon, embossed seal, paper band and a hot-foil or screen-printed mark on the lid. We need the vector file and, if you have them, the colour codes. We send you a proof before production: nothing goes ahead without your sign-off.

The 2026 base is the midnight-blue box with sharp corners, with grosgrain ribbon in matching or your own colours. Alternatively, the natural wood crate. Available finishes are a wax seal, blind embossing, a printed paper band and hot-foil stamping on the lid.

Yes, a printed card inside every box, with your text and your mark. We can also vary it by group of recipients: clients, staff, management. If the text is not written yet, the assistant suggests three versions and you choose the one that sounds like you.

Yes. Boxes and paper bands are made of recyclable card, the protective inserts of cellulose pulp, the outer packaging of corrugated cardboard. Wood crates are reusable. Every box shows disposal instructions for the materials, as required by environmental labelling.

Yes, it is our everyday work in December. We ship to each recipient individually, with your card inside and no pricing document in the parcel. We send you a tracking summary and we follow up on any failed deliveries ourselves, so you do not have to chase the courier.

With a simple spreadsheet: name, company, full address, city, province, postcode, phone number and any delivery note. The phone number is for the courier, not for us. We check it before shipping and flag incomplete or duplicate addresses: they can be fixed within half a day.

Yes, within the European Union with two or three extra working days, and to the rest of the world on a case-by-case basis. Outside the EU, customs documents are needed and restrictions on alcohol and animal-origin products must be checked: we take care of it and tell you in advance what can be shipped.

Check the parcels before signing: correct number, intact cardboard, no trace of liquid. If something is not right, sign with a written reservation on the courier's delivery note, stating the defect. It is the only condition that allows a claim to be opened: signing without comment closes the matter.

We replace it. Write to us within three days of delivery with a photo of the parcel and its contents and a copy of the delivery note signed with a reservation: we open a claim with the courier and re-send the product, or the whole box if the damage has compromised it. We do not ask you to deal with the courier.

We do not publish price lists because the price depends on volume, composition and personalisation: the same ten products cost differently across fifty or five hundred boxes. Tell us how many you need and what tone you have in mind, and we will send you a priced proposal within one working day.

From the Composer, in four steps: recipients with quantity and tone, content (categories and taste), presentation and the three proposals. Or from the Contact page, or by phone on +39 0522 1750401. In every case we just need three pieces of information to get started: how many boxes, who they are for and when they must arrive.

For major projects, you speak directly with our sales office: write to commerciale@regalgift.it stating expected volumes and delivery period. We assess it case by case, together with logistics and personalisation, and put it all in the written proposal. We do not negotiate terms via chat or on this page.